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Navigate to the Mac Agent installation directory.

The Mac Agent uninstall.tool is contained in its installation directory, /usr/local/rmmagent

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Where the Agent installer was removed to the bin, simply download another installation package from the Agent menu on the Dashboard.

Click OK to begin the uninstall process.

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Enter the computer user Password when prompted.

Review the warning information and proceed.

Double-click on the Agent disk image file (for example.

Go to the Downloads folder (available in the Finder sidebar or the Dock).

Run the uninstall.tool in Terminal (Command Line).

Rerun the Agent Installer and select Uninstall.

There are two options to manually remove the Agent from the computer:

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Manual Agent uninstalls are communicated back and once received the device is removed from the Dashboard (if is was not already removed). To fully remove the Agent from the computer a manual uninstall is required.Īutomatically uninstall the Monitoring Agent for Windows and Mac provides further information on this functionality and Agent removal behavior. The Agent will continue to run and attempt to upload data, which is rejected on our side as its Dashboard association was deleted. Pre-Agent v1.2.0 the Delete Device option simply removes the entries for the device from the database, it does not remove the Agent from the device.

Enter the password of the account you have logged into the Dashboard under to confirm deletionĭepending on the Agent cycle, the Agent removal process may take over an hour to complete.

Choose the Delete option, for example Delete Workstations.

Right-click on one of the selection or from the Workstations or Devices drop-down.

Multi-select the devices for removal ( Shift and left-click for a range, Control and left-click for specific devices).

The Dashboard deletion options are available when logged in using an account with General Settings (Devices) permissions enabled.

Where Mac Agent 1.2.0 is installed on the device, deleting the computer from the Dashboard also uninstalls the Agent. Automatic Agent Uninstall (from Mac Agent 1.2.0) Please verify the correct item is selected for removal before entering the password and confirming deletion.

Once confirmed, any information stored in relation to the Client, Site or Device(s) is instantly removed from the database and the data is unretrievable. For example, a manual uninstall.ĭashboard deletion or Agent Uninstalls are non-recoverable actions. Use the Agent Removal Alerts to receive a notification when Agent removal is through a non-Dashboard method. This includes the Date/Time of removal, the Client, Site and Device Details in addition to the Username and action, for example: Agent Uninstalled Manually from Device. The User Audit Report, available from the Dashboard Reports menu, records information on device deletions. Mac Agent 1.2.0 (or later) automatically uninstalls when the device is deleted from the Dashboard or you can manually remove the Agent from the computer. If no longer required you can remove the Remote Monitoring and Management Agent from the Mac computer.